Resource Links
Resource Links
Section titled “Resource Links”During meetings, your AI avatar can share relevant links with guests at the right moment in conversation. When a prospect asks about pricing, the AI shares your pricing page. When they want to see a case study, the AI provides one. This happens automatically based on the knowledge sources you’ve configured.
How It Works
Section titled “How It Works”When you add URLs as knowledge sources, BuzzTrail categorizes each one based on its content:
- Shareable — links the AI can send to guests during conversation
- Knowledge-only — content the AI learns from but never shares directly
The categorization happens automatically when a URL is indexed. The AI uses shareable links during meetings when they’re relevant to the conversation.
Shareable Link Types
Section titled “Shareable Link Types”These URL types are categorized as shareable and may be sent to guests:
- Pricing — pricing pages, plan comparisons
- Sign-up — registration pages, free trial links
- Contact — contact forms, booking pages
- Features — product feature pages, capability overviews
- Case studies — customer stories, testimonials, success metrics
Knowledge-Only Types
Section titled “Knowledge-Only Types”These URL types train the AI but are never shared directly with guests:
- Documentation — technical docs, API references
- Blog posts — thought leadership, industry commentary
- Tutorials — how-to guides, getting started content
- Internal pages — about us, careers, team pages
When Links Are Shared
Section titled “When Links Are Shared”The AI shares links contextually during conversation. For example:
- Guest asks “How much does it cost?” — AI discusses pricing and shares the pricing page link
- Guest says “Do you have any customer examples?” — AI describes a relevant case study and shares the link
- Guest asks “How do I get started?” — AI explains the process and shares the sign-up page
Links appear in the meeting chat alongside the AI’s verbal response, so guests can click through at their convenience.
Managing Resource Links
Section titled “Managing Resource Links”To control which links your AI can share:
- Go to Settings → Knowledge
- Your added URLs show their current category
- Add new URLs that you want the AI to be able to share — pricing, features, and case study pages are the most commonly shared
- Remove or disable URLs you no longer want shared
The more relevant URLs you add, the more helpful your AI can be when prospects ask for specific information.
Best Practices
Section titled “Best Practices”- Add your pricing page — it’s the most commonly requested link in sales conversations
- Include case studies — prospects frequently ask for customer examples
- Keep URLs current — if you update your website structure, update the URLs in your knowledge sources
- Quality over quantity — a few highly relevant shareable links are better than dozens of marginal ones
For more on adding and managing URLs, see Knowledge. For details on how the AI uses knowledge during meetings, see Knowledge — How It Works Together.