Dashboard Troubleshooting
Dashboard Troubleshooting
Section titled “Dashboard Troubleshooting”Quick answers for when your Dashboard isn’t showing what you expect.
Dashboard Won’t Load
Section titled “Dashboard Won’t Load”If the page doesn’t load:
- Check your internet connection.
- Refresh the page.
- Clear your browser cache, or try a different browser.
Live Now Section Is Missing
Section titled “Live Now Section Is Missing”The Live Now section only appears when a conversation is active. If a meeting is underway but the section isn’t showing:
- Refresh the page.
- Confirm your agent was invited to the meeting via a connected calendar or note-taker (see Integrations) or your personal link.
- Open the full Live Conversations view to check its status directly.
Stats or Cards Look Out of Date
Section titled “Stats or Cards Look Out of Date”The dashboard shows recent activity and your usage for the current billing period:
- Refresh the page to pull the latest numbers.
- Remember that empty conversations are hidden, so your counts reflect meaningful conversations only.
- Open the Conversations page to confirm against the full list.
Still Need Help?
Section titled “Still Need Help?”Email hello@buzztrail.ai with details and screenshots if you can, and we’ll help you sort it out.
Questions? Contact hello@buzztrail.ai for assistance.