Conversations Troubleshooting
Conversations Troubleshooting
Section titled “Conversations Troubleshooting”A few quick answers to the most common questions about the Conversations page.
A Meeting Isn’t Showing as Live
Section titled “A Meeting Isn’t Showing as Live”If a meeting is underway but doesn’t appear in the Live section:
- Press Refresh to reload both the live and past lists.
- Give it a moment — there can be a short delay as your agent connects and the meeting reaches the Waiting Room or In Progress stage.
- Confirm your agent was invited to the meeting, either through a connected calendar or note-taker (see Integrations) or via your personal link.
A Past Conversation Is Missing
Section titled “A Past Conversation Is Missing”Empty conversations — ones where nothing meaningful was captured — are hidden so your list stays clean. If a conversation you expected isn’t listed, press Refresh; recently ended conversations can take a moment to appear.
The Page Looks Out of Date
Section titled “The Page Looks Out of Date”The Refresh button reloads both the Live and Past sections. Use it any time counts, statuses, or cards seem stale.
Still Stuck?
Section titled “Still Stuck?”If something still isn’t right, email hello@buzztrail.ai with the meeting details and we’ll take a look.
Questions? Contact hello@buzztrail.ai for assistance.