Auth Failures
Auth Failures
Section titled “Auth Failures”Login and authentication errors.
Common Issues
Section titled “Common Issues”Work Email Required
Section titled “Work Email Required”BuzzTrail requires a work email address. If you see a “Please use your work email address” error:
- Personal email domains (Gmail, Yahoo, Outlook, AOL, etc.) are not accepted
- Sign up with your company email address instead
Invalid Credentials
Section titled “Invalid Credentials”- Check your email address
- Use the Forgot Password link to reset your password
- Try Google OAuth or Magic Link as alternatives
Session Expired
Section titled “Session Expired”- Sign in again
- Clear cookies
- Try a private/incognito window
Password Reset Issues
Section titled “Password Reset Issues”- Check your spam folder for the reset email
- Reset links expire — request a new one if it’s been more than 24 hours
- Ensure your new password is at least 8 characters
Account Locked
Section titled “Account Locked”- Too many failed attempts
- Wait 30 minutes
- Contact support
Solutions
Section titled “Solutions”- Verify you’re using your work email
- Try the Forgot Password flow
- Try a different auth method (Google OAuth or Magic Link)
- Clear browser data
- Contact hello@buzztrail.ai
Questions? Contact hello@buzztrail.ai for assistance.