Live Conversations

The Conversations page shows a Live section at the top whenever your agent is in a meeting. A pulsing red dot and a count tell you how many conversations are active. When nothing is live, you’ll see “No live conversations right now.” Use the Refresh button to reload.

What a Live Card Shows

Each live conversation card includes:

Status — Waiting Room, In Progress, or Wrapping Up.
Platform the meeting is on.
A Notetaker chip if the meeting is note-taker-only.
Participants who’ve joined (name and company), or “Waiting for participants…”.
A running duration timer.
A live transcript preview of the conversation so far.

Join Requests

If a guest asks to speak with a human, the card shows a highlighted alert and how long ago the request came in — so you know exactly when to step in.

Controls

On a meeting where your agent appears as an avatar, you can:

Join — enter the conversation alongside your agent.
Take Over — remove the agent and run the meeting yourself.
Pass silent note to Avatar — type a note that quietly guides your agent. This appears only when you’re connected as a silent observer.

For note-taker-only meetings, you’ll instead see Have bot leave to remove the note-taker.

Ending or leaving a conversation always shows a confirmation dialog first.

Questions? Contact hello@buzztrail.ai for assistance.